Customer Service (CS) Training Course

This course contains

 

·         Making the customer feel welcome

 

·         Understanding the importance of non-verbal communication skills through the application of empathy, eye contact and positive body language

 

·         Confidence in dealing with customers

 

·         Complaints? Criticism or opportunity?

Who Should Attend?

Front line and supervisory staff in the hospitality industry

Additional Information:

Other Information:

Duration : 3 hours
Std. Group Size : 10
Price for Standard Group Size : £375.00 + VAT
Price per Additional Delegate : £15.00 + VAT

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Special Offers

We are delighted to offer a reduction on the prices of several of our courses:

• CIEH healthier foods and special diets- £400 for 10 delegates
• Effective room leader: £500 for up to 20 delegates
• Games, games and more games: £500 for up to 20 delegates
• Disability discrimination awareness: £500 for up to 20 delegates
• Customer care: £500 for up to 20 delegates

Quote "winter Madness" when booking to claim these special rates- valid for all new bookings to take place before 31 March 2010. All prices quoted are plus VAT