Customer Service (CS) Training Course

This course contains

· Making the customer feel welcome

· Understanding the importance of non-verbal communication skills through the application of empathy, eye contact and positive body language

· Confidence in dealing with customers

· Complaints? Criticism or opportunity?

Who Should Attend?

Front line and supervisory staff in the hospitality industry

Additional Information:

Other Information:

Duration : 3 hours
Std. Group Size : 10
Price for Standard Group Size : £450.00 + VAT
Price per Additional Delegate : £15.00 + VAT

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Special Offers

We are delighted to offer 12% discount off web prices for all in house group bookings from any of our course range to take place before 28 February 2012 Please quote "Winter12" to claim this discount when booking

(excludes QCF exam fees)