COURSE :: Customer Service (CS)
Duration : 3 hours
Std. Group Size : 10
Price for Standard Group Size : £375.00 + VAT
Price per Additional Delegate : £15.00 + VAT
Description:
This course contains
· Making the customer feel welcome
· Understanding the importance of non-verbal communication skills through the application of empathy, eye contact and positive body language
· Confidence in dealing with customers
· Complaints? Criticism or opportunity?
Who Should Attend?
Front line and supervisory staff in the hospitality industry
Additional Information:
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