Customer Service (CS) Training Course

This course contains

· Making the customer feel welcome

· Understanding the importance of non-verbal communication skills through the application of empathy, eye contact and positive body language

· Confidence in dealing with customers

· Complaints? Criticism or opportunity?

Who Should Attend?

Front line and supervisory staff in the hospitality industry

Duration : 3 hours
Std. Group Size : 10
Price for Standard Group Size : £375.00 + VAT
Price per Additional Delegate : £15.00 + VAT

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We also deliver a range of Public Courses available to both individuals and organisations.

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We are delighted to offer 15% discount off web prices for all new bookings made before 30 August 2010, no matter how far ahead they are for.

Quote "summer sale" when booking to receive this discount

(discount does not apply to exam fees)