Customer Service (CS) Training Course

This course contains

· Making the customer feel welcome

· Understanding the importance of non-verbal communication skills through the application of empathy, eye contact and positive body language

· Confidence in dealing with customers

· Complaints? Criticism or opportunity?

Who Should Attend?

Front line and supervisory staff in the hospitality industry

Additional Information:

Other Information:

Duration : 3 hours
Std. Group Size : 10
Price for Standard Group Size : £375.00 + VAT
Price per Additional Delegate : £15.00 + VAT

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We are delighted to offer a 5 for 4 offer on severla of ourc ourses: pay for 4 days training - receive 5 - for all new bookings made before 30 April 2010, no matter how far ahead they are for on selected courses from our management subjects