Dealing with difficult customers (DWDC) Training Course

Dealing with Difficult customers

· Identify the key components in all angry confrontations

· Recognise different stages of conflict escalation

· Understand how they respond to anger and conflict

· Maintain composure when handling angry customers

· Manage their verbal and non-verbal communication

Who Should Attend?

Duration : 3 hours
Std. Group Size : 20
Price for Standard Group Size : £500.00 + VAT
Price per Additional Delegate : £0.01 + VAT

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We also deliver a range of Public Courses available to both individuals and organisations.

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We are delighted to offer 15% discount off web prices for all new bookings made before 30 November 2010, no matter how far ahead they are for.

Quote autumnsale" when booking to receive this discount

(discount does not apply to exam fees)