CJ Associates receives excellent external quality audit

CJ Associates received an excellent external audit of their quality systems and so continues to hold the BS ISO9001 Quality Award.

This process was carried out by CQS and this process is required by all organisations holding the respected ISO9001 award for quality.

The external auditor found that "customer satisfaction is monitored on a daily basis and both internal communications and regular operational reviews ensure customer needs are met".

All internal systems are open to the auditors whose closing comment was that "no further action was required".

Anna Hanks, Managing Director said "We are delighted to have received such a positive audit which I hope reflects the effort we give to providing a high quality service to all our clients and learners. We must continue to maintain this high standard and even improve upon it".